RETURNS POLICY

Commitment to Quality
We are dedicated to delivering high-quality prints and strive for excellence in every product we produce for our valued customers. If you are dissatisfied with your purchase, please review the instructions below to initiate a return.

Return Policy

  • Faulty, damaged, or items with faulty print can be returned for a replacement or refund.
  • Returns are accepted within 14 days of purchase receipt.
  • Returned items must be in their original condition and packaging.
  • Noticeable wear on items renders them ineligible for exchange or refund.
  • BYO or supplied garments are not eligible for refund.
  • Supplying garments to pevanandsarah is done at your own risk.
  • All returns must comply with the company's Terms & Conditions.

What Cannot Be Returned

  • Refunds or exchanges are not provided for:
         - Change of mind
         - Errors in approved proofs
         - Non-'print ready' artwork
         - Shipping delays
         - Supplier stock delays
  • Incorrect garment size selections are not eligible for a refund or replacement.
  • Sizing measurements may vary by +/- 2.5cm; deviations outside of this tolerance are considered faulty.
  • Print dimensions and placement are accurate within +/- 2-3cm; exceeding this allowance is deemed faulty.
  • Colours may print differently than what is on screen; specific colours require Pantone colour codes supplied on order.
  • Payment for an order indicates acceptance of the proof; the customer is responsible for ensuring artwork, quantity, and shipping address are correct.
  • Returns cannot be accepted for third-party courier mistakes after order dispatch to the customer's address.

Shipping Charges for Returns

  • The individual returning the product to pevanandsarah is responsible for covering all shipping fees associated with the return.
  • We do not provide reimbursement for shipping charges.
  • Refunds will be issued to the initial payment method, excluding any delivery fees.

To Return Your Item

1. Email pevanandsarah requesting a RMA (Return Merchandise Authorization) and provide:

  • Your name
  • Order number
  • Date of purchase
  • What garment(s) you would like to return
  • A short description of the manufacturing and/or print error
  • ​​​​​​Photograph of garment

2. Our team will review your RMA request and contact you to discuss available options.

Important Notes

  • All garment(s) must be returned to pevanandsarah to receive a replacement or refund.
  • It is the customer's responsibility to return garment(s) within two (2) weeks of pevanandsarah issuing/approving the RMA request.
  • pevanandsarah will require up to 5 working days to process your claim.

 

 

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